Try this method if the automated Factory Restore procedure does not work. If the factory-installed Dell Backup and Recovery Manager is missing or damaged, it may be possible to manually restore the factory image using Microsoft's ImageX utility. The procedure that follows assumes you have a copy of imagex.exe and you still have a Dell Recovery partition with a factory image on it. The factory image is located at c:\Dell\Image\factory.wim.
Restoring the Factory Image will erase any user-installed programs and user data. Before proceeding, make sure you backup any user data you want to save (documents, pictures, music, etc.) and make sure you have the installation media to reinstall user programs.
(Note: Click on any image below to view a larger image. Click your browser's 'Back' button to return to this page.)
Screen 1:
Before starting, copy the imagex.exe file to a USB flash drive and insert the flash drive into a USB port on the computer.
Turn the computer on and follow the first four steps here until you get to the System Recovery Options screen.
This picture will come by pressing f8 key, when pc power on.
>Select Repair Your Computer
> Select system Image Recovery
> Click Cancel
> Click Next
>Click Advance
> Click Install a driver
>click Ok
In the left pane of the "Open" dialog box, click "Computer".
The right pane will show the drives and the drive letters that have been assigned by the booted Recovery Environment. (Note: your computer may show different drive labels or sizes than shown in this example.)
On a Dell-configured hard disk, the main Windows-7 OS partition should be identified as drive D: with the label "OS", and the Recovery partition should be identified as drive C: with the label "RECOVERY". If you have readjusted the partition layout, you may have different labels or drive letters.
Also note the drive letter of your flash drive. (In this example it is the G: drive.)
You may double-click any drive letter icon to study the files and folders in each partition. Explore the RECOVERY partition to make sure it actually has a factory image on it. The factory image will be named factory.wim and will be in the /Dell/Image folder of the RECOVERY partition.
(Note: you must have a factory.wim image file. If you don't, there is no point continuing as you have nothing from which to restore.)
Once you are satisfied that you know the drive letters of the Recovery partition and the OS partition we are going to overwrite, press "Cancel" until you return to the System Recovery Options menu
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